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Welcome to Hummingbird Connectivity WebSupport, our Online Customer Support community for Hummingbird Connectivity Products. If you have a valid maintenance contract, you can register for a WebSupport account. If you would like to register now, click here. Once registration is activated, you can submit new support incidents through our Customer Support Online, view and update your existing support incidents, you can also download patches and software for the Hummingbird Connectivity products from WebSupport.
You will find the following options under the Information category on the left.
WebSupport Menu Options
Support Requests
Click this menu option to be directed to your incident display list where you can create, modify, review and update support incidents. Requires login.
Patches
Click this menu option to access the Downloads & Patches page for all Hummingbird Connectivity products. Requires login.
e-Download center
Click this menu option to access the electronic download center for all Hummingbird Connectivity products. Requires login.
Should you have any questions pertaining to this program please refer to the
FAQ Users Guide."
Logout
Click this menu option to log off from WebSupport.
Online Support
Click this menu option to be directed to the main WebSupport login screen.
All Support Options
Click this menu option to be directed to the main Support page for all Hummingbird products.
You will find the following functions available on the Support Requests page
Support Requests page
This page lists all your support incidents. You can click on any ID#, or Description to view or append to the details of the support incident or case as well as you can create new incidents.
Refresh List
Click the "Refresh List" button to limit the incident display list to the most recent by using the number of days as your measure.
Search button
Click the "Search" button to search for a particular case by using the incident ID.
Add a new incident
Click on "Add a new incident" button to submit a new problem to Customer Support. You will be prompted to fill out a form, be very specific and detailed, the more information you provide the easier for us to troubleshoot and assist.
Common questions you may have.
FAQ's:
How to update or view an existing support incident?
You can search for an incident by using the Search button and specifying the incident ID. Alternatively you can use the incident display list and click on the ID# or the Description. The incident will be displayed and you can update and input new information under "Enter new worknotes here:".
How to reopen an incident if it is closed?
It is the same procedure as updating an incident. Once you have finished editing the incident, the status will automatically change to "open" and therefore a customer support representative will be informed that the incident has been re-opened or modified.
Error: "The incident is in read-only mode because the record is locked!"
You may get the above error message when you try to update or view a support incident. The reason for this message is because the incident is currently being edited or viewed by a customer support representative who is working on your support incident. We apologize for the inconvenience, please try again shortly.
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Hummingbird Connectivity Customer Support 
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